Waste Disposal Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Harringay provides waste collection and disposal services to domestic and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

These Terms and Conditions apply to all waste collection, removal, clearance and related services that we provide within our service area, including but not limited to scheduled and ad hoc collections, bulky waste removals, and property clearances.

Definitions

In these Terms and Conditions, the following words have the meanings given below:

Customer means the person, business or organisation requesting our services.

We, us, our means Waste Disposal Harringay, the waste collection service provider.

Services means any waste collection, removal, transportation, clearance or disposal service provided by us.

Site means the property, premises or location where the Services are to be carried out.

Booking means a confirmed request for Services, whether made online, by telephone, or by email.

Waste means any items, materials, rubbish, refuse or junk presented by the Customer for collection and disposal, excluding prohibited or hazardous items.

Scope of Services

We provide waste collection and disposal services within our operational area. The specific Services provided, including type of collection, frequency, and capacity, will be as described in your Booking confirmation or service agreement.

We reserve the right to refuse to provide Services where the Waste is deemed unsafe, unlawful, incorrectly described, hazardous, or beyond the agreed volume or weight limits. We may also decline Services where access to the Site is unsafe, obstructed, or otherwise not suitable for our vehicles or operatives.

We do not provide specialist hazardous waste removal, clinical waste disposal, or asbestos handling unless explicitly agreed in writing in advance and subject to separate terms and pricing.

Booking Process

You may request a Booking by telephone, email, or through our online enquiry or booking system, where available. All Bookings are subject to our acceptance and to the availability of our vehicles and operatives.

When making a Booking, you must provide accurate and complete information, including:

The full address of the Site and any relevant access details.

The type and approximate quantity of Waste to be collected.

Any time preferences or access restrictions.

Any relevant parking or loading considerations.

Once we have received your request, we will provide an estimated price or, where appropriate, arrange a site assessment. Your Booking is only confirmed when we send you a confirmation by email, text or verbally, specifying the date, time window, and price estimate or agreed fee.

We may amend or update your Booking where the actual Waste or Site conditions differ from the information provided. Any such changes will be agreed with you before work proceeds further, and may result in a change to the quoted price.

Access and Customer Responsibilities

You are responsible for ensuring safe, reasonable and lawful access to the Site at the agreed collection time. This includes:

Providing correct access codes, keys, or instructions where necessary.

Ensuring that our vehicles can park and load within a reasonable distance.

Complying with any parking or loading restrictions and providing permits if required.

Ensuring that Waste is accessible, not concealed or obstructed, and is presented in a safe manner.

If we are unable to carry out the Services due to inadequate access, incorrect address details, absence of the Customer where attendance is necessary, or other circumstances beyond our reasonable control, we may charge a missed-visit or call-out fee.

Pricing and Quotations

Prices for our Services may be based on a combination of factors, including volume of Waste, weight, labour time, access conditions, parking costs, and any specific disposal charges applicable to certain materials.

Any quotation or estimate provided before seeing the Waste is indicative only and is not binding until confirmed on Site. Once our team has inspected the Waste, we will confirm the final price before beginning work. If you do not agree to the revised price, we may cancel the Booking and no work will be carried out, although a call-out charge may apply where clearly communicated in advance.

All prices are quoted in pounds sterling and, where applicable, are inclusive or exclusive of VAT as stated at the time of Booking. You agree to pay all applicable taxes and charges arising in connection with the Services.

Payments and Invoicing

Unless otherwise agreed in writing, payment is due immediately on completion of the Services. We may require payment in advance for certain Bookings, especially for larger collections, commercial clients, or repeat services.

We accept payment by cash, major debit or credit cards, and by bank transfer where agreed. For business customers, account terms may be offered at our sole discretion, subject to credit checks and specific written agreement.

Where we issue an invoice, payment terms will be specified on the invoice. If no specific terms are stated, payment is due within 7 days of the invoice date.

If you fail to pay any amount due by the due date, we reserve the right to:

Charge interest on overdue sums at the statutory rate permitted under UK law.

Recover reasonable costs incurred in pursuing late payments, including debt collection and legal costs.

Withhold or suspend further Services until outstanding amounts are paid in full.

Cancellations and Amendments

You may cancel or amend your Booking by contacting us by telephone or email.

For standard residential and small commercial Bookings, you may cancel or reschedule up to 24 hours before the scheduled arrival time without incurring a cancellation fee. If you cancel or reschedule within 24 hours of the scheduled time, we reserve the right to charge a cancellation fee or missed-visit fee, up to a reasonable proportion of the quoted price.

For large clearances, special collections, or pre-arranged commercial services, different cancellation terms may apply and will be notified to you at the time of Booking. In some cases, non-refundable deposits or pre-payments may be required, particularly where we have incurred costs or reserved specific resources.

We may cancel or reschedule a Booking at any time where:

Weather or traffic conditions, accidents, or other circumstances beyond our control make it unsafe or impossible to attend.

There is a health and safety risk to our staff.

We reasonably suspect that the Waste is hazardous, prohibited, or materially different from that described.

If we cancel for reasons within our control, we will offer an alternative date or, where payment has already been made and no Services have been provided, a refund of any pre-paid amount.

Waste Types and Regulations

We operate in accordance with applicable UK waste management legislation and regulations. By using our Services, you confirm that you are legally entitled to transfer the Waste to us, and that the Waste is not hazardous unless we have expressly agreed in advance to handle such materials.

We will not knowingly collect or handle the following without prior written agreement and appropriate arrangements:

Asbestos or materials containing asbestos.

Clinical or medical waste.

Explosives, ammunition, or firearms.

Corrosive, toxic, or flammable chemicals.

Gas bottles or cylinders, unless specifically agreed.

Liquid waste, oils, paints, or solvents in unapproved containers.

Any other waste classified as hazardous under relevant UK regulations.

If such prohibited or hazardous items are discovered within your Waste, we may refuse collection of the entire load, or we may remove only the non-hazardous items at our discretion. Any additional costs or regulatory charges arising from the presence of such items will be your responsibility.

We will dispose of collected Waste by means of lawful and licensed facilities, with the objective of maximising recycling and recovery where reasonably practicable. You acknowledge that final disposal methods may vary depending on waste type, local facilities, and regulatory requirements.

Customer Warranties

You warrant and represent that:

You are the owner of the Waste or have full authority from the owner to arrange for its disposal.

The Waste presented for collection is accurately described and does not contain hidden hazardous or prohibited materials.

There are no known health and safety risks at the Site that you have not disclosed to us.

You will comply with all applicable laws and regulations relating to the storage, presentation, and transfer of Waste.

You agree to indemnify us against any loss, damage, fines, penalties, or claims arising from your breach of these warranties or from the inclusion of prohibited, hazardous, or misdescribed materials in the Waste.

Liability and Limitations

We will exercise reasonable care and skill in providing the Services. However, our liability to you is subject to the following limitations, to the fullest extent permitted by law.

We will not be liable for any loss or damage arising from:

Your failure to provide accurate information about the Waste or the Site.

Your failure to ensure safe access or to comply with these Terms and Conditions.

Minor or cosmetic damage occurring in the ordinary course of removing bulky items where reasonable skill and care has been used, particularly in confined or difficult access areas.

Any consequential, indirect, or economic loss, including loss of profit, revenue, business, or goodwill.

Our total liability for all claims arising out of or in connection with any Booking or the Services, whether in contract, tort, or otherwise, shall in no event exceed the total amount paid or payable by you for the specific Services giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under UK law.

Damage to Property

We will take reasonable care to avoid damage to your property when carrying out the Services. You are responsible for protecting any fragile or valuable items, flooring, walls, door frames, or fixtures that may be at risk during the removal of Waste.

If you are concerned about specific items or areas, you should notify our team before work begins. If damage occurs due to our negligence, we may at our discretion arrange repair, replacement, or reasonable compensation, subject to the liability limits set out in these Terms and Conditions.

Delays and Force Majeure

We will make reasonable efforts to attend at the agreed time, but all arrival times are estimates and not guaranteed. We are not liable for delays caused by traffic, weather, breakdowns, accidents, or other circumstances beyond our reasonable control.

If performance of the Services is prevented or delayed by an event outside our control, we will inform you as soon as reasonably practicable and, where possible, arrange a new appointment. We shall not be liable for any failure or delay in performance resulting from such events.

Data Protection and Privacy

We may collect and process personal information such as your name, contact details, Site address, and payment information for the purposes of managing your Booking, providing the Services, handling accounts, and complying with legal obligations.

We will handle your personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep your information secure. We will not sell your personal data to third parties. We may share necessary information with our employees, contractors, and service providers to the extent required to deliver the Services and operate our business.

Termination of Services

We may terminate or suspend the provision of Services immediately if:

You fail to pay any amount due.

You materially breach these Terms and Conditions.

We reasonably consider that continuing the Services would pose a safety, legal, or environmental risk.

On termination, any outstanding charges for Services already provided or expenses incurred up to the date of termination shall become immediately payable.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible with details of your concerns. We will investigate the matter and aim to respond within a reasonable time with our findings and any proposed resolution.

We encourage you to give us the opportunity to address any issues directly. If a dispute cannot be resolved amicably, either party may seek to resolve the matter through the courts in accordance with the governing law clause below.

Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, prices, operational practices, or legal requirements. Any revised Terms and Conditions will apply to new Bookings made after the date of publication. For ongoing contractual arrangements with business customers, changes will take effect as notified in writing.

You are advised to review these Terms and Conditions periodically, particularly before making a new Booking.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written quotation, Booking confirmation, or separate written agreement, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation that is not set out in these documents.

By placing a Booking with Waste Disposal Harringay, you confirm that you have read, understood, and agree to these Terms and Conditions.